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Whenever possible we attempt to ship your order the same day it is received or no later than the next day. We ship Monday through Friday. We ship using both USPS and FedEx. Compare the prices of shipping provided by our shipping calculator and choose the one most cost efficient for you.
We now offer a flat rate for shipping green coffee. This rate is available throughout the Continental US only.
Will ship via FedEx Ground (or Home) depending upon shipping address. In some areas we will ship via USPS Priority, at our option, if it will get a shipment to you quicker and more cost effectively. Some other items may qualify for this special rate, such as coffee bags and, in general, smaller light weight products, which may be combined with unroasted coffee. If you purchase a free shipping item and want to order additional unroasted coffee, please place a separate order to qualify for this special rate.
FedEx Ground or Home is often the best choice within the immediate 9 states from where we ship in Connecticut where rates are good and ground delivery is generally next day. FedEx ground is a surface transit service and delivers to bona fide business addresses Monday through Friday. FedEx Home is a surface transit service that includes a surcharge for deliveries to residential addresses; this service makes deliveries Tuesday through Saturday. They have excellent package tracking, providing detail of your shipment's progress as it heads your way. FedEx cannot deliver to a post office box. We also offer expedited FedEx services if you are in a rush.
Unless you are logged in to your account and shipping to a bona fide commercial location, shipping rates defer to FedEx residential rate which includes the residential surcharge. FedEx cannot accept orders shipped to post office boxes. If special shipping arrangements are required please contact us.
USPS offers an excellent Priority Mail flat rate deal. A flat Rate box is capable of holding 12 pounds of green coffee and so it is often the best choice, especially when ordering just green coffee. However, USPS is also an extremely good choice for many other orders, often being quicker to the West Coast than ground services. USPS delivers on Saturdays and does not charge a higher price for residential deliveries as does FedEx. The only shortcoming of USPS is its tracking features. While there is package tracking often there is not much in the way of in-transit information. You will know when the package is picked up and again when delivered but nothing in between. These shipments also do not carry default insurance.
Protecting your privacy is a top priority. We do not, nor will we, sell your name or email address to any third party. Information collected is strictly used in order to service your account. Here's how we collect, use and protect any personal, business or data information you provide to us via our web site, email, telephone, fax or mail.
What Information is Collected:
While visiting our standard web site (noted in your browser address as pages ending in .php or .htm) information is stored in a log file for the purpose of analyzing what pages are accessed, which files are downloaded, and what errors occur. We review which top domain addresses visit our site. This process does not collect any personal information about you.
When you complete any form on our site, your information is written to a secure file.
When you shop our online store, a SESSION ID tracks movements and your IP address is stored for authentication and verification reasons only. This is standard in all shopping programs. Your credit card information is stored securely in a different location than your contact information, and is removed from the server when transactions are complete.
What We Do With the Information:
After you shop with us, your name, address, telephone number and email, along with your order are kept on file for reference should you have questions regarding your order. If you register an account with us, which we recommend, we use this information to allow you access to your stored information as well as your order status and order history.
What You Can Do:
You have the option to opt-out of any notification altogether, and be removed from most all of our database systems. Though we cannot remove your ordering information, you may request to be removed from other notifications such as promotions we may run.
If You Have Questions:
From time to time, we may make changes to this policy. Those changes will be reflected on this page.