Return Policy

Technivorm Coffee Brewers

30 day money back satisfaction offer. If within 30 days after you have purchased your Technivorm Coffee Brewer, you are not satisfied and would like a refund, return it with the sales slip and date of purchase. You must first obtain a Return Merchandise Authorization (RMA) by either calling us at 888-950-0888 or via email. Write the furnished RMA number on the outside of the shipping box. We cannot accept returns without an RMA. For non-defective returns you must insure that the brewer is fully cleaned, in its original box with all packing materials, original literature such as the manual. Should you choose to keep any of the items included with our offer, we will deduct from your refund at our current retail prices. After the first 30 days brewers are covered under Technivorm's warranty - 5 year from date of purchase. Save your invoice as proof of purchase date.

BraZen Coffee Brewer

14 day money back satisfaction offer. If within 14 days after you have received your BraZen Coffee Brewer, you are not satisfied and would like a refund, return it with the sales slip and date of purchase. You must first obtain a Return Merchandise Authorization (RMA) by either calling us at 888-950-0888 or via email. Write the furnished RMA number on the outside of the shipping box. We cannot accept returns without an RMA. After the first 14 days it is covered under BraZenís warranty - 2 years from date of purchase. Save your invoice as proof of purchase date. You will pay for return shipping. For non-defective returns you must insure that the brewer is fully cleaned, in its original box with all packing materials, original literature such as the manual. Should you choose to keep any of the items included with our offer, we will deduct from your refund at our current retail prices.

Products sold 'bundled'

If two or more products are bundled as a package deal and the purchaser chooses to return one of the product components then the amount refunded will reflect the discounted price. Savings on the bundle will be forfeited.

Home Roasters, Espresso Machines and other Accessory Items

Damaged Products:

We take extra care in insuring that all products shipped from Roastmasters.com leave in as-manufactured condition. However, it can happen that damaged in transit does occur.

If any product ordered from Roastmasters.com arrives damaged, please notify us immediately (within 5 days of receipt of item). Please repackage the damaged product in its original packing/shipping material. We will issue a UPS call tag and have the product picked up at no cost to you. We will replace the product as soon as we possibly can.

Defective Products:

If a product arrives defective, or becomes defective before the end of the warranty period (usually one year), please notify us immediately. Defective products are covered by the manufacturer's warranty. We will help you in contacting the manufacturer to either have the product repaired or replaced. If the product requires replacement, you will need to receive a return authorization. You will incur no shipping charges, but we will need your help in repacking the produce for return shipment.

Dissatisfied with Product:

If, for any reason, you are not happy with the product ordered or you ordered the wrong product, you may return it for full refund within 30 day of receipt, however, an RMA is required (see below). The product must be unused and the manufacturer's original packaging and shipping material. Shipping charges and used products are non-refundable.

Green Coffee

Green coffee is not returnable. Green coffee is a food item, and as such, cannot be returned. We go to great lengths to offer our customers the very highest quality coffees of distinction. We describe them as honestly and accurately as possible. If you are unsure if you will like a particular coffee, we highly suggest ordering one pound to start.

To obtain an RMA (Returned Merchandise Authorization) either email or phone 888-950-0888. No returns will be accepted without prior authorization.

Please feel free to email us with any questions or concerns about our return policy. We are happy to address any individual issues you may have.