What Information is Collected:
While visiting our standard web site (noted in your browser address as pages ending in .php or .htm) information is stored in a log file for the purpose of analyzing what pages are accessed, which files are downloaded, and what errors occur. We review which top domain addresses visit our site. This process does not collect any personal information about you.

When you complete any form on our site, your information is written to a secure file.

When you shop our online store, a SESSION ID tracks movements and your IP address is stored for authentication and verification reasons only. This is standard in all shopping programs. Your credit card information is stored securely in a different location than your contact information, and is removed from the server when transactions are complete.

Our online store uses cookies to identify you and your movement through our store. A cookie is a small file stored on your computer, which expires by a certain date. Our cookies do not track your movement throughout the Internet and do not, ever, send us information about you when you are not on our site.

What We Do With the Information:
After you shop with us, your name, address, telephone number and email, along with your order are kept on file for reference should you have questions regarding your order. If you register an account with us, which we recommend, we use this information to allow you access to your stored information as well as your order status and order history.

What You Can Do:
You have the option to opt-out of any notification altogether, and be removed from most all of our database systems. Though we cannot remove your ordering information, you may request to be removed from other notifications such as promotions we may run.

If You Have Questions:
If you have questions about our privacy policy, or have a dispute, please fill out our online comments form; you may also call us at the number shown on our contact page.

From time to time, we may make changes to this policy. Those changes will be reflected on this page.

Shipping Policy

Whenever possible we attempt to ship your order the same day it is received or no later than the next day. We ship Monday through Friday. We ship using both USPS and UPS. Compare the prices of shipping provided by our shipping calculator and choose the one most cost efficient for you.

USPS offers an excellent Priority Mail flat rate deal. A flat Rate box is capable of holding 12 pounds of green coffee and so it is often the best choice, especially when ordering just green coffee. However, USPS is also an extremely good choice for many orders. USPS delivers on Saturdays and does not charge a higher price for residential deliveries as does UPS. The only shortcoming of USPS is its tracking features. While there is package tracking often there is not much in the way of in-transit information.

UPS is often the best choice within the immediate 9 states from where we ship in Connecticut where rates are good and ground delivery is generally next day. UPS charges a surcharge for deliveries to residential addresses. They have excellent package tracking, providing detail of your shipment's progress as it heads your way. UPS cannot deliver to a post office box.

Unless you are logged in to your account and shipping to a bona fide commercial location, shipping rates defer to UPS residential rate which includes the UPS residential surcharge. UPS cannot accept orders shipped to post office boxes. If special shipping arrangements are required please contact us.