Earlier this year, we were made aware of an issue concerning a relatively small percentage of carafes that dribbled. When the issue was brought to our attention, we brought it to the attention of the factory, which was surprised. Mr Coffee had used that carafe in over 200,000 units without any reports of this dribbling effect.
I want to personally apologize to every Behmor Brazen customer affected by this.
Despite the low overall percentage of carafes involved, we felt the best solution was to do a complete spout/upper portion redesign. The full vetting/testing is completed, and all involved are more than satisfied with the results. We hope you will be, too.
Starting Monday- September 20th, we will have a kit available for anyone interested (instruction sent via email) in swapping the old upper portion of the carafe with the new one. The swap requires two screwdrivers (small flat head and a Phillips) and about 5 minutes’ time.
Video of the procedure can be found at You Tube by doing a keyword search- Behmor Carafe Upper Portion or directly at: http://www.youtube.com/watch?v=66Ma7kRehd0
If you have a carafe that has issues with dribbling, please send an email to: firstname.lastname@example.org
Please provide the following data:
Subject line: Carafe Kit
Body: Name, address, serial number and where purchased. No P.O. Boxes, please.
I’d also like to thank all those who have assisted and displayed a great deal of patience while Behmor found a solution.
We’ll also be doing a swap on existing inventory, so all new units will ship with the corrected carafe and kits provided to distributors for distribution if needed.
Again, my personal and sincerest apologies for the issue and any inconvenience it has caused.